Position Specialty: Information Technology
Position Location: New York, New York
An established law firm is seeking an IS Support Technician to provide second level support to end-users regarding IT incidents and service requests. The Technician will be responsible for tracking all incidents and service requests, maintaining detailed and accurate notes on all incidents, and using tools and knowledge available to effectively troubleshoot and resolve issues. Along with these tasks, this person will develop and maintain expert knowledge in relevant applications and hardware while also maintaining ownership of all incidents through resolution, including regular follow-up with escalation groups and end-users.
The firm requests a candidate with three or more years of experience in an Information Systems (IS) Help Desk Technician role as well as solid knowledge of related products, including desktop applications, hardware, phones, A/V equipment, PCs, laptops, printers, scanners, smartphones, and tablets. This person should have experience using incident management systems in a heavy call volume environment and the ability to apply a professional, patient, and friendly demeanor.
Annual Salary (US$): 85,000-95,000 /annual
Required Education: None Specified
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