Position Description:
A leading law firm is seeking a former practicing attorney or legal operations manager to join the firm as a Client Relations Manager. This position will involve serving as a liaison between the firm and major clients, including developing relationships across practices and other departments within the firm. This person will be responsible for overseeing responses to client requests, supporting the efficient delivery of client service, and facilitating information flow across teams. This role will be responsible for maintaining client and matter data, tracking client account activity, and identifying ways to enhance communication and workflow. Additionally, this role will be tasked with ensuring compliance with OCGs, implementing tools and technology, and preparing client-facing materials such as reports and presentations.
Position Requirements:
This person must have a bachelor’s degree and at least four years of related experience within a corporate practice area; a JD is strongly preferred. The qualified applicant will demonstrate strong communication, project management, and client relations skills, as well as sound judgment and discretion when handling sensitive information. This person must be able to operate effectively with senior stakeholders, navigate shifting priorities, and apply a high attention detail.
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