Career Opportunities

Application and User Adoption Specialist

Description & Requirements

Position Specialty: Information Technology
Position Location: New York, New York

Position Description:
A global law firm is seeking an Application & User Adoption Specialist to join the IT Department in the New York office. This role will involve supporting new and existing employees with learning and utilizing the firm’s technology, maintaining up-to-date technology manuals, and responding to training-related inquiries and concerns. The Specialist will be responsible for responding to help desk tickets, addressing recurring technical problems, and providing support for new technology rollouts or upgrades. This person will also participate in the development of instructional materials, training sessions, and quality assurance processes to ensure the firm’s systems meet users’ needs.

Required Skills:
The firm seeks a dedicated professional with at least three years of related user support and training experience. The qualified applicant will demonstrate effective communication, interpersonal, and time management skills, as well as the ability to work collaboratively with others. This person should also be able to explain technical concepts in a digestible manner and apply a strong customer service orientation.

Annual Salary (US$): 90,000-110,000 /annual
Required Education: None Specified

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